Benefits of Contributing to Chat with a Librarian (Ask Here PA)

Benefits to your library users

  • Provide library service beyond your library hours
  • Meet your library users online when they need search help
  • Offer statewide support for your library users’ information needs

Benefits to your library

  • Enjoy a higher profile in your community and the state
  • Be part of an innovative and popular statewide collaboration
  • Reach new library users
  • Add another reference point for higher use statistics

Benefits to your staff

  • Offer cutting-edge reference skills for library staff members
  • Improve staff reference skills through training, mentoring, and collaboration
  • Connect with hundreds of reference staff throughout Pennsylvania
  • Get access to subject experts for those challenging question

Benefits to Participating Libraries

  • Add a new library service in a cost effective way
  • Manage all of your reference (live chat, telephone, e-mail, and in-person) using the QuestionPoint question management tool
  • Be part of an innovative and popular service
  • Reach new patrons and improve service to current patrons
  • Add a new reference statistic that counts in online times
  • Staff will be trained on a cutting edge service
  • Participating libraries will be provided with a unique interface to the service that captures local use statistics via links provided from your web site
  • Provided with a completely customizable e-mail submission form and full online reference management system

What libraries say about CHAT

The appeal to most students, of course, is that the live chat is available 24/7 from anywhere they have Internet access. Our library is not open 24 hours a day, so I think that makes this service even more appealing to students who tend to do their work late at night. I have noticed in looking over the questions that a lot of students doing specific research assignments will take advantage of [CHAT, formerly Ask Here PA]. Plus, we have many distance learners. Our users seem to really like the service, so I think they probably spread it around by word of mouth.

We are very happy with CHAT, and our reference librarians enjoy staffing it. We feel it is a great service for Pennsylvania, and we enjoying contributing to this service and interacting with a wide variety of users.

Leslie Lewis
Gumberg Library
Duquesne University


Search the For Librarians content