Policy of Mutual Respect

We treat our customers with respect and expect the same in return. If you use abusive or inappropriate language, we will terminate the session and take appropriate action.

  • Librarians staffing Ask Here PA protect the privacy of your question and identity. However, people who make threats or use offensive language will be reported to theĀ appropriate authorities
  • We contact schools and Internet service providers to report inappropriate use.
  • While librarians are very skilled at finding the information you need, it may take a few minutes or more for the librarian complete their search. The typical session lasts 10-15 minutes. Therefore, please allow enough time for the librarian to find the answer. If you only have one or two minutes to allow for a session, please logon and ask your question when you will have more time. This will ensure that both you and the librarian assisting you will have a successful experience.