Troubleshooting Your Web Browser

The POWER Library requires that you use a compatible browser in order to experience the visual and audio capabilities of each database.  Many of the vendors use certain features that enhance their product in terms of performance, functionality and ease of use.  Older browsers are not capable of performing or displaying many of these functions.  An updated browser that includes the necessary plug-ins is desired to provide trouble-free web browsing.

PLEASE NOTE:  If you are using Norton Internet Security or Norton Personal Firewall, please see below for configuration instructions.  These products interfere with the authentication systems that our vendors use to provide access to their databases.  The configuration instructions are listed for versions prior 2003, version 2003 and versions 2004-2006.

• POWER Library currently supports the following browsers:
  • Windows:
    • Internet Explorer 6.0 or higher
    • Mozilla Firefox 1.5 or higher
  • Mac:
    • Mozilla Firefox 1.5 or higher
       
  • Supported browsers by vendor
     

• If you are using Internet Explorer as your browser:

  • POWER Library requires Internet Explorer 5.5 or higher
        

  • To find the version that you are currently using:

    • Open Internet Explorer

    • Click on HELP

    • Click on ABOUT INTERNET EXPLORER
       

  • Obtaining the latest version of Internet Explorer:

    • The Internet Explorer browser is a free download provided by Microsoft Corporation

    • Go to http://www.microsoft.com/windows/ie/
        

  • Ensure the browser is set to accept POWER Library cookies

    • Internet Explorer 7.x

      • Open Internet Explorer

      • Click on TOOLS

      • Click on INTERNET OPTIONS

      • Click on the SECURITY tab

      • Click the "Reset all zones to default level" button

      • Click on the PRIVACY tab

      • Click the DEFAULT button

      • Click OK
         

    • Internet Explorer 6.x

      • Open Internet Explorer

      • Click on TOOLS

      • Click on INTERNET OPTIONS

      • Click on the SECURITY tab

      • Select the INTERNET Web content zone

      • Click the DEFAULT LEVEL button

      • Click on the PRIVACY tab

      • Click the DEFAULT button

      • Click OK
         

    • Internet Explorer 5.x

      • Open Internet Explorer

      • Click on TOOLS

      • Click on INTERNET OPTIONS

      • Click on the SECURITY tab

      • Select the INTERNET Web content zone

      • Click the DEFAULT LEVEL button

      • Click OK
         

  • Ensure the browser is caching web pages correctly

    • Open Internet Explorer

    • Click on TOOLS

    • Click on INTERNET OPTIONS

    • Click the SETTINGS button in the Temporary Internet Files section

    • Change the "Check for newer versions of stored pages" setting to AUTOMATICALLY

    • Click OK
       

  • Ensure the browser is set to allow Java and JavaScript

    • Click on TOOLS

    • Click on INTERNET OPTIONS

    • Click on the ADVANCED tab

    • Click on the RESTORE DEFAULTS button

    • Click APPLY then OK
        

• If you are using Mozilla Firefox as your browser:

  • POWER Library requires Mozilla Firefox 1.0 or higher
        

  • To find the version that you are currently using:

    • Open Firefox

    • Click on HELP

    • Click on ABOUT MOZILLA FIREFOX
       

  • Obtaining the latest version of Mozilla Firefox:

    • The Mozilla Firefox browser is a free download provided by The Mozilla Organization

    • Go to http://www.mozilla.org/products/firefox/
        

  • Ensure the browser is set to accept POWER Library cookies

    • Open Firefox

    • Click on TOOLS

    • Click on OPTIONS

    • Click on PRIVACY in the left menu

    • Click on the plus sign next to COOKIES to expand the section

    • Click on the check box aside of "Allow sites to set cookies"

    • For "Keep Cookies", select elect UNTIL THEY EXPIRE

    • Click OK
       

  • Ensure the browser is set to allow Java and JavaScript

    	Click on TOOLS
    	Click on OPTIONS
    	Click on WEB FEATURES in the left menu
    	Click on the check box aside of ENABLE JAVA (if empty)
    	Click on the check box aside of ENABLE JAVASCRIPT (if empty)
    	Click OK

• If you are using an AOL browser:
               
  • Connect to the Internet using AOL
  • Minimize AOL
  • Open either Internet Explorer or Firefox 
        
• Ensure Fortress or other security software is not blocking access  
          
  • Disable your security software
  • Try POWER Library
  • Consult your technician to if you are now able to access, as your technician will need to adjust the security settings to allow continued access without continually disabling the security software.  

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Norton Internet Security / Norton Personal Firewall Issues

The POWER Library authenticates users via referral URLs.  Some Norton Internet Security (NIS) and Norton Personal Firewall (NPF) users have experienced access issues due to NIS/NPF blocking referrer information.  If you experience this issue, you will need to make the following adjustments to allow access to the POWER Library without disabling NIS or NPF.

Versions Prior to 2003 -

• Open NIS or NPF  
• Click Options 
• Click Internet Security or Personal Firewall (this step is not always needed) 
• Click Advanced Options 
• Click the Web tab 
• Click Add Site. A new site/domain box appears 
• Enter the name of the site that you want to receive the referrer information (*see below)
• Click OK. That site name appears in the left frame 
• Click the name of the new site 
• Click the Privacy tab 
• Check the "Use these rules for..." box 
• Change the Referrer from "Block" to "Permit".  Your screen should look something like this:

• Repeat the above steps for each of the sites listed below (*see below) 
• Click Apply, and then click OK 
• Click OK to close the Options window
   
• *  Names of the sites that you want to receive the referrer information
   
  • AccuNet
    • accuweather.ap.org
  • EBSCO Publishing
    • search.ebscohost.com
  • Facts on File -
    • factsforlearning.2facts.com
  • Thomson Gale
    • infotrac.galegroup.com
    • www.litfinder.com
  • HW Wilson
    • vnweb.hwwilsonweb.com
  • netLibrary -
    • www.netlibrary.com
  • Oxford University Press
    • www.grovemusic.com
    • www.groveart.com
    • www.oxfordreference.com
  • POWER Library Interface
    • www.powerlibrary.net
    • www.powerlibrary.org
  • ProQuest
    • discoverer.sirs.com
  • Wired.MD
    • www.wired.md

Version 2003 -

• Open NIS or NPF
• Click Options
• Click the Web Content tab 
• Click Add Site. A new site/domain box appears 
• Enter the name of the site that you want to receive the referrer information (*see below)
• Click OK. That site name appears in the left frame of the Web Content window 
• Click the name of the new site on the left to select it 
• Click the Global Settings tab on the right    
• Under "Information about visited sites", uncheck the "Use default settings" box 
• Change "Information about visited sites" from "Block" to "Permit".  Your screen should look something like this:

• Repeat the above steps for each of the sites listed below (*see below) 
• Click OK to close the Options window
   
• *  Names of the sites that you want to receive the referrer information
   
  • AccuNet
    • accuweather.ap.org
  • EBSCO Publishing
    • search.ebscohost.com
  • Facts on File -
    • factsforlearning.2facts.com
  • Thomson Gale
    • infotrac.galegroup.com
    • www.litfinder.com
  • HW Wilson
    • vnweb.hwwilsonweb.com
  • netLibrary -
    • www.netlibrary.com
  • Oxford University Press
    • www.grovemusic.com
    • www.groveart.com
    • www.oxfordreference.com
  • POWER Library Interface
    • www.powerlibrary.net
    • www.powerlibrary.org
  • ProQuest
    • discoverer.sirs.com
  • Wired.MD
    • www.wired.md